Follow up every enquiry
Automated emails and texts go out straight away, so leads don't go cold while you're busy.
Menu
Email and SMS marketing that brings customers back.
Most businesses have a list of past customers and enquiries they never contact. We set up and run email and SMS that follows up new enquiries, welcomes new customers, wins back old ones and announces offers, written in your voice and sent at sensible times.
From $390 a month + GST. Start with one clear priority. Add services only where the evidence supports them.
What your customers receive
Short, useful messages in your voice: a quote follow-up, a reminder, a thank you.
- Automatic follow-up
Quotes, bookings and enquiries followed up without anyone having to remember.
- Written in your voice
Plain, friendly messages your customers will actually read.
- Spam Act compliant
Consent checked and an unsubscribe on every message.
Commercial goals before channels
Plain-English recommendations
No ranking or revenue guarantees
What this should achieve
More repeat business, and more enquiries turned into customers, from people who already know you.
What email & SMS marketing costs
From $390 a month + GST
Two campaigns a month plus automated follow-up flows. Platform and SMS sending fees are paid by you.
See all pricingEverything that’s included
Businesses with a customer or enquiry list, such as e-commerce stores, clinics, trades, services and memberships.
Platform setup or clean-up (Klaviyo, Mailchimp, HubSpot and others)
List import, clean-up and consent check
Welcome and enquiry follow-up flows
Win-back and review-request flows
Monthly email campaigns
SMS campaigns and reminders
Spam Act compliance: consent and unsubscribe
Opens, clicks and sales reporting
Sell to people who know you
Past customers are the easiest sales. Regular, useful emails keep you top of mind.
Stay compliant
Every message has consent and a working unsubscribe, as the Australian Spam Act requires.
How we start
Understand
We start with your customers, current performance, workflow and commercial priorities.
Prioritise
We turn the findings into a clear plan ordered by impact, urgency and effort.
Deliver & improve
We implement, measure real outcomes and refine the work as evidence grows.
Questions people ask us
Which email platform do you use?+
We work in the platform you already have where possible, such as Klaviyo, Mailchimp, HubSpot or ActiveCampaign. If you have nothing yet, we recommend one that suits your size and budget. Platform fees are paid by you directly.
Can we email our old customer list?+
Only people who agreed to hear from you, or where consent can reasonably be inferred from an existing business relationship, as the Spam Act 2003 requires. We check this before anything is sent, and every message includes an unsubscribe.
How often will you email our list?+
Usually two to four times a month, plus automated follow-ups. Too often and people unsubscribe; too rarely and they forget you. We agree the rhythm with you.
How much does email & SMS marketing cost?+
From $390 a month + GST. Two campaigns a month plus automated follow-up flows. Platform and SMS sending fees are paid by you. See all pricing for exactly what is included.
Get a free email and SMS plan.
Tell us about your customers and your list. We'll suggest the first automated follow-ups and campaigns we'd set up, and the platform that suits your size.
- ✓ The first automated follow-ups to set up
- ✓ Campaign ideas for your list
- ✓ Which platform suits your business
You’ll deal directly with Niel Bennet, our founder (15 years in digital marketing), and our Melbourne team.
Rather talk? Call 0417 460 236 or message us on WhatsApp.